Refund Terms

Terms of Payment and Refund Policy

Terms of Payment and Refund Policy for Africa Talent Hub (Pty) Ltd

1. Introduction

Welcome to Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com), a platform dedicated to connecting talented individuals with leading employers across the African continent.

2. Definitions

  • Merchant: Refers to the individual or entity using Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com) to list and promote job opportunities.
  • Platform: The website and associated services provided by Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com).
  • User: Any individual who accesses Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com) for employment opportunities.
  • Order: The selection of payable content or services and/or subscription to content or services offered by Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com) and available on the platform, along with the submission of a payment method and acceptance of the terms by selecting "buy," "ok," "I accept," "confirm," "pay," or other similar confirmation in the order flow.

3. Terms of Payment

Order Placement:

  • To place an order on the platform, you must have reached the age of legal competence according to the applicable legislation. If you have not reached the age of legal competence, you may place orders only with the prior consent of your parent, legal guardian, or the organization you represent.
  • All orders shall be legally valid and binding. All orders are subject to acceptance by Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com).

Payment Methods:

  • Payments can be made by credit or debit card, network service provider billing, mobile money, or other available payment methods.
  • Your credit or debit card must have a billing address in the country where the content or service is offered by Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com). Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com) will charge your credit card or debit your bank account within a reasonable time after you have made your order. All credit card payments are subject to validation checks and authorization by the card issuer.

Network Service Provider Billing:

  • If you choose network service provider billing, charges will appear on your mobile phone bill or be deducted from your prepaid account if it is a prepaid account. Some network service providers may subject your usage of the platform to additional terms and conditions, including placing limits on the amount of charges possible with network service provider billing. Charges in excess of network service provider limits or account balance may be rejected.

Payment Responsibilities:

  • You agree to pay the charges related to your order, to ensure that the instrument of payment is valid at the time of the order, that you are the rightful holder of the instrument, and that the instrument is used within its credit limits.
  • The content or service delivered is licensed to you. You agree to use such content or service solely as permitted in these terms and in any additional terms that you may be presented with in the order flow.

Subscriptions and Trial Periods:

  • The platform may offer subscriptions. You authorize the platform to place a periodic charge during the period of the subscription. The platform may also offer a trial period. If your order involves a trial period (also known as try-and-buy), you may be charged when the trial period expires unless you cancel in accordance with the subscription/trial terms.

Price Changes and Taxes:

  • Prices on the platform may change from time to time. Prices include applicable taxes in effect at the time of your transaction unless otherwise stated and need to be paid in full to Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com). Depending on local tax laws and regulations, you may be required to pay additional taxes, such as withholding tax.
  • There may be instances where you incur additional charges from your bank or credit card provider based on currency conversion rates used and/or additional fees assessed. Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com) assume no responsibility for the payment of bank or any other third-party service fees, charges, or taxes.

4. Refund Policy

Eligibility for Refunds

  • Service Disruption: If there is a significant disruption in service that prevents the merchant from accessing the platform or utilizing its features.
  • Non-Delivery: If paid services are not delivered as described or promised.
  • Duplicate Payments: In the event of accidental duplicate payments for the same service.
  • Platform Malfunctions: If technical issues on the Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com) result in a loss of access to purchased services.

Refund Request Process

  • Contact Support: Email our customer support team at support@recruitersafrica.com within 30 days of the payment date, detailing the reason for the refund request.
  • Provide Documentation: Include any relevant documentation or evidence to support your refund claim (e.g., payment receipts, screenshots).
  • Review and Response: Our team will review your request within 7 business days and respond with a decision.

Refund Approval

  • Refund Method: Refunds will be processed using the original payment method unless otherwise agreed upon.
  • Refund Timeline: Refunds will be issued within 14 business days from the approval date.
  • Partial Refunds: In some cases, a partial refund may be offered based on the circumstances of the request.

Non-Refundable Situations

  • Change of Mind: Refunds will not be granted for changes of mind or dissatisfaction not related to service issues.
  • Violation of Terms: No refunds will be issued if a merchant violates Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com)'s terms and conditions.
  • Third-Party Services: Services purchased through third-party providers are subject to their respective refund policies.

Exceptions

Certain exceptions may be made at the discretion of Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com) management. Merchants are encouraged to contact our support team for clarification or assistance with specific issues.

5. Contact Information

For any questions or assistance regarding this refund policy, please contact our support team:

6. Amendments

Africa Talent Hub (Pty) Ltd and its platform (recruitersafrica.com) reserve the right to amend this refund policy at any time. Changes will be communicated via email or through announcements on our website.

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